Return and Refund Policy
At Abdul Furniture, we take great care to make sure every piece of furniture leaves our showroom and arrives at your home in excellent condition. Below you'll find the details of our return and refund policy.
Showroom Pickups
If you are picking up your furniture from our showroom at 35-18 Junction Blvd, we encourage you to inspect each item carefully before taking possession. Once items have been picked up and accepted, we are unable to process returns or refunds.
Home Deliveries
Once delivered items have been accepted, we are unable to process returns or refunds (mattresses can still be exchanged, as described below). If something arrives damaged, tell the delivery team or our customer care team right away and we will repair or exchange it.
Cancellations
You may cancel your order at any time up to the day of pickup or delivery. To cancel, please contact our customer care team by phone, WhatsApp, or email.
Damaged Items on Delivery
In the rare event that an item arrives damaged, or is otherwise damaged before customer possession, please notify the delivery team or a customer care representative immediately.
For furniture, we will arrange for a qualified repair technician to come to your home and correct the damage. For home décor and accessories, we will arrange an exchange.
Abdul Furniture reserves the right to repair or replace customer furniture as deemed necessary, and solely at our discretion.
Custom and Special Orders
Custom and special-order furniture is non-refundable and non-returnable once production has begun.
Mattresses
Mattresses can be exchanged, but they cannot be returned for a refund. Try your new mattress at home for 2 weeks. If you don't like it, contact us within 2 weeks of delivery or pickup and choose a different mattress to exchange it for. If the new mattress costs more, you pay the difference.
How to Reach Us
For any questions about your order or to initiate a cancellation, please contact us:
Abdul Furniture
35-18 Junction Blvd, Corona, Queens, NY 11368
Phone: (347) 808-0303
WhatsApp: (929) 232-0600
Email: abdulfurnitureinc@yahoo.com
Customer Care Hours
Monday to Saturday: 10:30 AM to 8:00 PM
Sunday: 12:00 PM to 5:00 PM
